c2it to follow-through

c2it: confirm, communicate, dot the i's, cross the t's

As boss, how do we ask our team members “can you see to it?” without sounding hard-pressing and controlling? Getting things done, it’s so hard to seek team members to follow-through, isn’t it.

Try “c2it”; a mental model that I created for sharing with team members what “see to it” specifically means. It stands for “confirm, communicate, dot the i’s, cross the t’s.”

Communicating the intent of “c2it” with specifity does the trick of not triggering the recipient of the message from feeling pressured, dictated and controlled. It’s a lesson from a cognitive bias called “fundamental attribution error”: we tend to take things personally when pressured, but if it’s a specific ask we can handle things better.

“Okay great, can you “c2it?” This one is going to be a pretty intricate coordination between the customer and the team, so appreciate it if you can reconfirm the plan with the customer and dot the i’s and cross the t’s with the team so that nothing gets lost in translation? Super, thanks!”

It might sound elementary but prudence is often about basics. Give “c2it” a try for clarity on follow-through.

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Takeshi Yoshida, Founder & Chief Coach, Agile Organization Development

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