Trust, integrity and professionalism are the pillars of our business, as knowledge and insight are our products as a specialized coaching and consulting company. It is our goal to become an entrusted partner of our customers to the extent that they will effectively treat us as an extension of their internal resource. Therefore, it is absolutely essential that we give our customers complete comfort and security that we will act in their best interest, their confidentiality is guaranteed, we will deliver a professional service and we will not be involved in criminal and corrupt activities.
Lifecycle Pte. Ltd. (operating under the trade mark Agile Organization Development) will conduct its business honestly and ethically. We will constantly improve the quality of our services, products and operations and will create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgment. The personal integrity of each officer, director and employee are the building blocks of the ethical performance of this company.
- Confidentiality – We respect the confidentiality and privacy of our customers. All information we receive from customers will be treated with the appropriate degree of confidentiality and privacy subject to applicable laws and regulations. Officers, directors and employees of Lifecycle are required to take appropriate steps to safeguard proprietary, confidential and business sensitive information received from customers, and should the need to share such information with third parties arise, it will only be disseminated to parties approved by the customer on a strictly need-to-know basis.
- Conflicts of Interest – We will make every effort to avoid conflicts of interest. However, if a situation arises where a conflict of interest is unavoidable, we will implement procedures to safeguard the respective parties’ interests.
- Conflicts with personal interest – Officers, directors and employees of Lifecycle must avoid their personal interests to conflict with the interests of customers and the company. They must be particularly careful to avoid representing Lifecycle in any transaction with others with whom they have an outside business affiliation or relationship. They shall avoid using company contacts and resources to advance their private business or personal interests at the expense of the company and its customers.
- Conflicts of interest between multiple customer assignments – By nature of our business, we may receive customer assignment inquiries of similar or overlapping nature from two or more customers at any given time. If we do not have the confidence to represent the best interest of all parties simultaneously with appropriate safeguard measures, we shall decline accepting one or more of such customer assignments.
- Insider Trading – Due to the nature of our business, officers, directors and employees of Lifecycle will often come into contact with or have possession of proprietary, confidential or business-sensitive information of our client companies and must take appropriate steps to assure that such information is strictly safeguarded. This information could include the client company’s strategic business plans, operating results, marketing strategies, customer lists, personnel records, upcoming acquisitions and divestitures and new investments. Any misuse of material inside information received from a client company in connection with trading of securities related to the client company may result in civil liabilities and penalties, and criminal charges under Singapore and international law. Directors, officers and employees of Lifecycle in possession of material information not available to the public are considered as “insiders” of the client company. Spouses, family members, friends, service providers and others who may have acquired the information directly or indirectly from a director, officer or employee of Lifecycle are also considered as “insiders” of the client company. Insiders are prohibited from trading in, or recommending the sale or purchase of securities related to the client company, which such inside information is regarded as “material”, or it is important enough to influence them or any other person in the sale or purchase of securities related to the client company, which could be affected by the inside information. The following guidelines should be followed in dealing with inside information:
- Until the material information has been publicly released by the client company, directors, officers and employees of Lifecycle must not disclose it to anyone except those within Lifecycle and the client company whose positions require use of the information.
- Directors, officers and employees of Lifecycle must not buy or sell securities related to the client company when they have knowledge of material information concerning the client company until it has been disclosed to the public and the public has had sufficient time to absorb the information.
- Directors, officers and employees of Lifecycle shall not buy or sell securities of another corporation if the value of which is likely to be affected by an action by the client company of which the director, officer or employee of Lifecycle is aware and which has not been publicly disclosed.
- Professionalism – We will meet our contractual obligations to deliver a professional service to our customers; we seek to serve only those customers whom we are competent to serve, and we offer only those services we can deliver.
- Anti-crime and corruption – We are committed to supporting international and local efforts to refute financial transactions of criminal origin and/or intent, and corruption. Appropriate KYC (know-your-client) procedures will be implemented to confirm the legitimate identity of the customer upon accepting a customer assignment. We will not accept any customer assignments that may potentially be part of money laundering or other criminal operations. It is unacceptable for us to solicit, accept, offer, promise or pay bribes.
Officers, directors and employees of Lifecycle are required to report, disclose and escalate unethical, dishonest, fraudulent and illegal behavior, or the violation of company policies and procedures, directly to management. In the case of a suspected breach of Code of Ethics by the Chief Executive Officer; other officers, directors and employees of Lifecycle may approach qualified third party legal resources to discuss appropriate action
If non-compliance with our Code of Ethics is reported or suspected, steps will be taken to investigate (we may engage a third party referee to provide a fair and objective assessment of incidents) and actions to rectify the situation will be implemented if a breach has been indicated.
While our Code of Ethics provides guidance to our standards of business conduct, we acknowledge that accountability to exercise good judgment ultimately lie in the integrity of each individual member of our organization. We are committed to creating an environment that supports ethically sound behavior, and stress a shared accountability among our directors, officers and employees.