07-01-2021
Receiving critical feedback is dreadful. Our defensive routines get triggered and however we might understand that the feedback giver is (read more...)
05-01-2021
Download the deck in PDF | Watch on YouTube Transcript (read more...)
05-01-2021
Here’s a rapid Design Thinking practice exercise that I do in my training sessions. It’s really simple. You pair up (read more...)
03-01-2021
I use three mental models to describe my pedagogy (theory and practice of education): Structured + Unstructured Learning Lecturing, teaching, (read more...)
30-12-2020
310. Wow. This is how many people I coached in 2020. Now of course, I didn't do this alone: I (read more...)
20-12-2020
There are three types of empathy: cognitive, emotional and compassionate empathy; each respectively the desire to understand, to feel and (read more...)
13-12-2020
When we think of feedbacking, we tend to just do "corrective feedbacking"; i.e. feedbacking on things to improve. Don't do (read more...)
01-12-2020
My coachees affectionately call it the avocado. I use this to describe the required boundary conditions and effective organizational support (read more...)
07-11-2020
"I don't delegate, I empower." The mantra of the modern enabling manager. I don't disagree. Though caveat emptor. The delegation, (read more...)
28-10-2020
Again, it's all in the balance. If it's just all vision and empowerment, the team won't move. Even as an (read more...)
30-09-2020
We use "logos" (rational) too much. It's "pathos" (empathy), "ethos" (credibility, presence), and "kairos" (right time, right place), in balance. (read more...)
16-09-2020
It's mastery, so don't expect it to be easy. As both a serial entrepreneur and agile coach to teams of (read more...)
07-08-2020
What do you do? The dreaded elevator pitch question. I fumble on it every time. Some days I will say (read more...)
27-07-2020
Social and digital is accelerating the service economy transformation in our world. In the service economy, the competitive advantage is (read more...)
21-07-2020
3 years ago today, French philosopher and psychoanalyst Anne Dufourmantelle, best known for her work on risk-taking ("In Praise of (read more...)
14-07-2020
Here are eight mind and heart hacks for immediate deployment in emotionally charged situations. I use Rhythm Section and Observe, (read more...)
14-06-2020
What is agile? Why agile? How do we do agile? What's the difference between Agile, Scrum, Lean, Design Thinking? Tell (read more...)
12-06-2020
On the recurring, practical question of what to do when there are missing skills and expertise in the cross-functional Scrum (read more...)
31-05-2020
There's one HBR article that I share but never hear back about. It's Chris Argyris' “Teaching Smart People How to (read more...)
27-05-2020
So you had some great customer interviews as part of your Design Thinking exercise. You felt that you empathized well (read more...)
05-04-2020
KISS, an acronym for "keep it simple, stupid" or "keep it stupid simple", is a design principle noted by the (read more...)
18-03-2020
1. Breathe Know to stop. Stop. Take a deep breath. Slowly regulate your breathing. Our mind and body is an (read more...)