Dr. W.E. Deming, the father of TQM (Total Quality Management) and the whole Lean movement, once said: Without data, you’re just another person with an opinion. And then Professors Milo Jones and Philippe Silberzahn, authors of an insightful book that … Read More
David Marquet’s “Blue & Red Work” Red Work: Doing Time We continue to be haunted by the ghosts of Taylorism (“Scientific Management,” 1911), and the decades of promoting the human side of the enterprise, learning organizations and reflective leadership show … Read More
The situation is volatile, uncertain, complex, ambiguous, overwhelming (VUCA”O”). We have an immediate, mission critical challenge to tackle. We need team alignment, and as leader I am tempted to exercise strong command – I am thinking “Now’s not the time … Read More
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Watch on YouTube Learn How To Do Design Thinking + Scrum Transcript In doing so, first, I’d like to take us back to remind ourselves why we do agile. Okay, so that was level 1 explanation, why agile. Now on … Read More
Stuck with a customer challenge? No problem, let’s visualize it. Sharing my Rapid Design Thinking Template that I frequently use in individual and team coaching sessions. Rapidly going through the sequence of empathizing with the customer, defining the problem and … Read More
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Here’s a rapid Design Thinking practice exercise that I do in my training sessions. It’s really simple. You pair up in buddies and by gifting each other an origami craft, you can go through the full empathize, define, ideate, prototype … Read More
