Stuck with a customer challenge? No problem, let’s visualize it. Sharing my Rapid Design Thinking Template that I frequently use in individual and team coaching sessions. Rapidly going through the sequence of empathizing with the customer, defining the problem and … Read More
Directional Talk, or Dialogue? Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback. In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of … Read More
Receiving critical feedback is dreadful. Our defensive routines get triggered and however we might understand that the feedback giver is speaking with good intention, it’s still difficult to listen. With a Curious Active Listening Mindset, there’s a better chance at … Read More
310. Wow. This is how many people I coached in 2020. Now of course, I didn’t do this alone: I do predominantly organizational work so this was across 24 teams in 10 client organizations, delivered with 14 other coaches from … Read More
My coachees affectionately call it the avocado. I use this to describe the required boundary conditions and effective organizational support for developing high performing Scrum teams. > Responsible: Scrum Development Team > Accountable: Product Owner and Scrum Master — boundary … Read More
It’s mastery, so don’t expect it to be easy. As both a serial entrepreneur and agile coach to teams of all sizes, I have come to understand that mastering complex product development converges into three competencies. (1) Content competency: the … Read More
What do you do? The dreaded elevator pitch question. I fumble on it every time. Some days I will say that I activate people. One conversation at a time, I activate leaders, teams, organizations. Other days I say I specialize … Read More
Social and digital is accelerating the service economy transformation in our world. In the service economy, the competitive advantage is knowledge (including skills and expertise) and connectivity (access to resources – technology is the enabler). At the individual worker level, … Read More
Here are eight mind and heart hacks for immediate deployment in emotionally charged situations. I use Rhythm Section and Observe, Orient regularly. And more than once, Lean-in has saved me (us) from situations with dramatic effect. I don’t think there’s … Read More
