“It’s not that they don’t get it. It’s that they’re resisting.” “I don’t get it. This plan makes so much sense and my people aren’t getting it!” Karel is the APAC marketing head of a medical device company. “Well, they … Read More
As boss, how do we ask our team members “can you see to it?” without sounding hard-pressing and controlling? Getting things done, it’s so hard to seek team members to follow-through, isn’t it. Try “c2it”; a mental model that I … Read More
David Marquet’s “Blue & Red Work” Red Work: Doing Time We continue to be haunted by the ghosts of Taylorism (“Scientific Management,” 1911), and the decades of promoting the human side of the enterprise, learning organizations and reflective leadership show … Read More
The situation is volatile, uncertain, complex, ambiguous, overwhelming (VUCA”O”). We have an immediate, mission critical challenge to tackle. We need team alignment, and as leader I am tempted to exercise strong command – I am thinking “Now’s not the time … Read More
Dear Eli, Frankie and team, thanks for the follow-up questions to our group coaching session on “Aristotle’s Influence Model”. What is the difference between influencing and manipulation? How do we influence without sounding like we’re being manipulative? Very valid questions. … Read More
Stuck with a customer challenge? No problem, let’s visualize it. Sharing my Rapid Design Thinking Template that I frequently use in individual and team coaching sessions. Rapidly going through the sequence of empathizing with the customer, defining the problem and … Read More
Directional Talk, or Dialogue? Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback. In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of … Read More
Receiving critical feedback is dreadful. Our defensive routines get triggered and however we might understand that the feedback giver is speaking with good intention, it’s still difficult to listen. With a Curious Active Listening Mindset, there’s a better chance at … Read More
