Rapid Design Thinking template: Ideate customer solutions in less than 30 minutes

Stuck with a customer challenge? No problem, let’s visualize it. Sharing my Rapid Design Thinking Template that I frequently use in individual and team coaching sessions. Rapidly going through the sequence of empathizing with the customer, defining the problem and … Read More

Curious Active Listening Mindset (CALM) as a Leadership Modality

Directional Talk, or Dialogue? Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback. In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of … Read More

How to Receive Critical Feedback in a Breeze: Try CALM – “Curious Active Listening Mindset”

Receiving critical feedback is dreadful. Our defensive routines get triggered and however we might understand that the feedback giver is speaking with good intention, it’s still difficult to listen. With a Curious Active Listening Mindset, there’s a better chance at … Read More

The Three Competencies of Mastering Complex Product Development

It’s mastery, so don’t expect it to be easy. As both a serial entrepreneur and agile coach to teams of all sizes, I have come to understand that mastering complex product development converges into three competencies. (1) Content competency: the … Read More

The Two Simple Traits of Performing Teams

What do you do? The dreaded elevator pitch question. I fumble on it every time. Some days I will say that I activate people. One conversation at a time, I activate leaders, teams, organizations. Other days I say I specialize … Read More

The Power of Tribes in Agile Organizations

Social and digital is accelerating the service economy transformation in our world. In the service economy, the competitive advantage is knowledge (including skills and expertise) and connectivity (access to resources – technology is the enabler). At the individual worker level, … Read More

8 Mind & Heart Hacks for Emotionally Charged Situations

Here are eight mind and heart hacks for immediate deployment in emotionally charged situations. I use Rhythm Section and Observe, Orient regularly. And more than once, Lean-in has saved me (us) from situations with dramatic effect. I don’t think there’s … Read More

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