If-Then Plans: Follow-Through by Design
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Goal intentions describe what you hope to achieve. But they leave the moment of action undecided, and that is is … Read More
Friction: Where Good Intentions Stall
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We get used to the multiple data entries, the copy this from email and paste into the spreadsheet tool-hopping routines, … Read More
Defaults: The Science of the Choice You Don’t Make
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Defaults are everywhere Once you start looking, you notice defaults everywhere. At work, recurring meetings continue unless someone cancels them, … Read More
Prospect Theory: How Framing Changes Decisions
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Loss aversion: The psychological pain of losing is twice as powerful as the pleasure of gaining the exact same amount. … Read More
CALM: How to Make Active Listening a Habit
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There are two parts to being a good active listener: doing active listening well, and being an active listener consistently, … Read More
The Accountability Culture Shift
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(Watch on YouTube: https://youtu.be/55eGLyl2fSQ) Synopsis In my ongoing conversations with client organizations undergoing agile transformation, I’m observing a subtle yet … Read More
Is it true, kind, necessary?
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True – We are so accustomed to communication that seeks to influence us, often making us skeptical of others’ intentions. … Read More
Navigating Conversations with Avoidant Personalities: 5 Archetypes & Communication Strategies
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How do we speak with people who avoid conversations? This is a universal challenge for leaders, alongside leading through resistance … Read More
Command & Control – Why it’s OK, and Not OK
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Mental Model Dōjō pre-session video Transcript First, let’s take a step back and look at “command & control”. In modern … Read More
Managing Smart People, Managing Quiet People (post session recap)
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One of the objectives of the Mental Model Dōjō community sessions is to create space for people to discuss hard-to-put-a-finger-on … Read More