My organization development business presents a harder version of the same problem. Over the years, I have developed expertise across … Read More

We fool ourselves when we plan Things rarely go as planned; we know that. A project estimated at three months … Read More

Marketers and designers know Amazon, Uber, Duolingo, and countless others make use of this effect deliberately. Progress bars, loyalty programmes, … Read More

Present bias Present bias is our tendency to give disproportionate weight to rewards and costs that are immediate, compared with … Read More

Goal intentions describe what you hope to achieve. But they leave the moment of action undecided, and that is is … Read More

We get used to the multiple data entries, the copy this from email and paste into the spreadsheet tool-hopping routines, … Read More

Defaults are everywhere Once you start looking, you notice defaults everywhere. At work, recurring meetings continue unless someone cancels them, … Read More

Loss aversion: The psychological pain of losing is twice as powerful as the pleasure of gaining the exact same amount. … Read More

There are two parts to being a good active listener: doing active listening well, and being an active listener consistently, … Read More

(Watch on YouTube: https://youtu.be/55eGLyl2fSQ) Synopsis In my ongoing conversations with client organizations undergoing agile transformation, I’m observing a subtle yet … Read More