When we think of feedbacking, we tend to just do “corrective feedbacking”; i.e. feedbacking on things to improve. Don’t do … Read More

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日本一わかりやすい、デザイン思考の説明ビデオを作ってみました。 スライドダウンロード PDF Transcript

Our coachees affectionately call it the avocado. We use this to describe the required boundary conditions and effective organizational support … Read More

“I don’t delegate, I empower.” The mantra of the modern enabling manager. I don’t disagree. Though caveat emptor. The delegation, … Read More

Again, it’s all in the balance. If it’s just all vision and empowerment, the team won’t move. Even as an … Read More

We use “logos” (rational) too much. It’s “pathos” (empathy), “ethos” (credibility, presence), and “kairos” (right time, right place), in balance. … Read More

It’s mastery, so don’t expect it to be easy. As both a serial entrepreneur and agile coach to teams of … Read More

What do you do? The dreaded elevator pitch question. I fumble on it every time. Some days I will say … Read More

Social and digital is accelerating the service economy transformation in our world. In the service economy, the competitive advantage is … Read More