Directional Talk, or Dialogue?
Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback.
In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of conversation entirely.
Curious Active Listening Mindset (CALM) for
Giving Feedback
- Set-up the stage for a dialogue
- “Can I share with you something I noticed?”
- State the facts – just the situation and observed behavior
- Avoid making comments of character judgment
- Invite their thoughts – calmly with curiosity, listen to understand
- Suspend assumptions
- Quiet the mind, no listening to respond, no parallel thinking
- Listen with no interruption, no interpreting while listening
- Playback what was said
- Offer support
- Differences are ok, ask more questions for mutual understanding
- Offer to speak again
Curious Active Listening Mindset (CALM) for
Receiving Feedback
- Calmly with curiosity, listen to understand
- Suspend assumptions
- Quiet the mind, no listening to respond, no parallel thinking
- Listen with no interruption, no interpreting while listening
- Playback what was said
- Acknowledge what was heard
- Ask for support
- Differences are ok, voice back as necessary
- Ask to co-create solutions
- Agree to speak again
If this resonated
Mental models are a curious kind of tool, fast and slow at once. They are useful in the instant, yet they also quietly open a space to reflect. That's why learning through mental models tends to stick. If you would like more like this, here are some ways to stay connected.
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