23 Jun 2018

Dialogue vs Directional Talk and the Tell Sell Yell Escalation

Our need to be right is pervasive. Suspend your assumptions, create a conversational space and have a dialogue, less a directional talk.

“I don’t delegate, I empower.” The mantra of the modern enabling manager. I don’t disagree....

Again, it’s all in the balance. If it’s just all vision and empowerment, the team...

We use “logos” (rational) too much. It’s “pathos” (empathy), “ethos” (credibility, presence), and “kairos” (right...

It’s mastery, so don’t expect it to be easy. As both a serial entrepreneur and...

What do you do? The dreaded elevator pitch question. I fumble on it every time....

Social and digital is accelerating the service economy transformation in our world. In the service...

3 years ago today, French philosopher and psychoanalyst Anne Dufourmantelle, best known for her work...

Here are eight mind and heart hacks for immediate deployment in emotionally charged situations. I...