Curious Active Listening Mindset (CALM) as a Leadership Modality

Directional Talk, or Dialogue?

Curious Active Listening Mindset as a leadership modality

Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback.

In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of conversation entirely.


Curious Active Listening Mindset (CALM) for

Giving Feedback

  1. Set-up the stage for a dialogue
  • “Can I share with you something I noticed?”
  1. State the facts – just the situation and observed behavior
  • Avoid making comments of character judgment
  1. Invite their thoughts – calmly with curiosity, listen to understand
  • Suspend assumptions
  • Quiet the mind, no listening to respond, no parallel thinking
  • Listen with no interruption, no interpreting while listening
  1. Playback what was said
  • Acknowledge what was heard
    1. Offer support
    • Differences are ok, ask more questions for mutual understanding
    1. Offer to speak again

    Curious Active Listening Mindset (CALM) for

    Receiving Feedback

    1. Calmly with curiosity, listen to understand
    • Suspend assumptions
    • Quiet the mind, no listening to respond, no parallel thinking
    • Listen with no interruption, no interpreting while listening
    1. Playback what was said
    • Acknowledge what was heard
    1. Ask for support
    • Differences are ok, voice back as necessary
    • Ask to co-create solutions
    1. Agree to speak again