c2it to follow-through

c2it: confirm, communicate, dot the i's, cross the t's

As boss, how do we ask our team members “can you see to it?” without sounding hard-pressing and controlling? Getting things done, it’s so hard to seek team members to follow-through, isn’t it.

Try “c2it”; a mental model that I created for sharing with team members what “see to it” specifically means. It stands for “confirm, communicate, dot the i’s, cross the t’s.”

Communicating the intent of “c2it” with specifity does the trick of not triggering the recipient of the message from feeling pressured and controlled. It’s a lesson from a cognitive bias called “fundamental attribution error”: we tend to take things personally when pressured, but if it’s a specific ask we can handle things better.

“Okay great, can you “c2it?” Appreciate if you can confirm the plan with the customer, communicate it with the team, dot the i’s and cross the t’s on all details before the delivery date.”

It might sound elementary but prudence is often about basics. Give “c2it” a try for clarity on follow-through.