Directional Talk, or Dialogue? Previously I shared CALM for receiving critical feedback. You can also have a Curious Active Listening Mindset for giving feedback. In fact, from directional conversations to dialogue, CALM can be a leadership mindset and style of … Read More
Receiving critical feedback is dreadful. Our defensive routines get triggered and however we might understand that the feedback giver is speaking with good intention, it’s still difficult to listen. With a Curious Active Listening Mindset, there’s a better chance at … Read More
Download the deck in PDF | Watch on YouTube Transcript
Here’s a rapid Design Thinking practice exercise that I do in my training sessions. It’s really simple. You pair up in buddies and by gifting each other an origami craft, you can go through the full empathize, define, ideate, prototype … Read More
I use three mental models to describe my pedagogy (theory and practice of education): Structured + Unstructured Learning Lecturing, teaching, textbook learning fall into the realm of structured learning. Coaching, mentoring, parental conversations are examples of unstructured learning. Then in … Read More
310. Wow. This is how many people I coached in 2020. Now of course, I didn’t do this alone: I do predominantly organizational work so this was across 24 teams in 10 client organizations, delivered with 14 other coaches from … Read More
There are three types of empathy: cognitive, emotional and compassionate empathy; each respectively the desire to understand, to feel and to help and support. EQ guru Daniel Goleman, in reference to psychologist Paul Ekman, elegantly describes the three types of … Read More
When we think of feedbacking, we tend to just do “corrective feedbacking”; i.e. feedbacking on things to improve. Don’t do this, do that better. We know from Appreciative Inquiry and Positive Psychology that “positive feedbacking” is much more effective for … Read More
日本一わかりやすい、デザイン思考の説明ビデオを作ってみました。 スライドダウンロード PDF Transcript
